Frequently Asked Questions

Yes, the E-tickets are a wonderful convenience, but are not required for access. If you do not bring your E-Tickets, you may pick up your tickets from the Pre-Paid (will-call) window at the point of departure using your Confirmation Number. Allow extra time if you decide to go to will-call instead of print your E-tickets.

The interior of the Statue is closed for renovation through at least the end of 2012. Both Liberty Island and Ellis Island will remain open, and views of the Statue of Liberty will remain unobstructed. Reserve and Flex Tickets are available. Programs and tours will continue to be offered on both Islands. At the end of October 2011 interior access to the Statue of Liberty was closed for renovation, but the grounds are still accessible for tours and picture taking. Only the interior of the Statue is closed.

Ferry boats depart daily from New York City's Battery Park and Liberty State Park in New Jersey.

Unfortunately no. Children must be at least four feet tall and able to climb the stairs of the Crown unassisted. Although small children are not allowed in the Crown, they are allowed free of charge with the other tours, such as the Reserve Ticket with Monument Pass and the Reserve Only and Flex tickets.

Each customer may reserve a maximum of 4 tickets. Only one reservation is allowed during any 6 month period. Children must be at least 4-feet tall. Names of all ticket users must be provided at the time of purchase to be printed on the tickets. When presenting the tickets to access the Statue on Liberty Island, each ticket holder will be required to show photo ID (except minors without ID) matching the name printed on the ticket. Person purchasing tickets must be person attending tour. CROWN TICKETS CANNOT BE CANCELED.

The climb to the crown is a strenuous journey that encompasses 354 steps in a cramped enclosed area with high temperatures. The steps within the Statue are 19" (48 cm) wide, are shallow and taper at one end. Head clearance is 6 feet 2 inches. All crown visitors must be able to climb up and down the 354 steps unassisted.

National Park Service rangers will be on site at all times to assist visitors. Since the statue is not air conditioned, interior temperatures can be 20 degrees higher than the outside. On hot days visitors should drink water at least 30 minutes prior to the climb. There are no rest rooms inside the statue itself. The climb is strenuous and not without risk, and the National Park Service recommends that crown visitors have no significant physical or mental conditions that would impair their ability to complete it, including, but not limited to: heart and respiratory conditions, mobility impairments, claustrophobia (fear of confined spaces), acrophobia (fear of heights) or vertigo (dizziness).

Tickets for the New York City departure point are available for pick up at the pre-paid ticket box office located inside Castle Clinton National Monument at Battery Park. Tickets for the New Jersey departure point are available for pick up at the pre-paid ticket box office located inside the Central Railroad of New Jersey Terminal (CRRNJ) located at Liberty State Park.

We recommend you arrive at least 30 minutes (1 hour during peak travel season) prior to your scheduled tour time to allow ample time to pick up your tickets and go through the security screening process (airport-style security). Be sure to bring your confirmation number to the "pre-paid" ticket box office, your short-cut to boarding.

Your tickets include ferry boat service to both Liberty Island and Ellis Island. If you are departing from Battery Park, NY your ferry will stop at the Statue of Liberty first and then Ellis Island. If you are departing from Liberty State Park, NJ your ferry will stop at Ellis Island first and then on to the Statue of Liberty.

Yes, a self-paced audio tour is availabe and can be purchased along with your tickets or purchased at the park upon arrival. The audio tour is an additional $8 and is available in English, Spanish, Francais, Italiano, Japanese and Deutch.

No, the ferry ticket is good for both islands. Ferry boats run both to Liberty Island and Ellis Island.

Yes, the ticket is good for both islands.

By Bus:
MI, M6, M15 to South Ferry

By Car:
East Side: FDR South to Exit 1, South Ferry Battery Park.
West Side: Westside Highway South (9A) to the end.

By Train:
Local 1 Subway to South Ferry (last stop)
Express (Lexington Ave.) 4 or 5 Bowling Green
Local from Brooklyn R to Whitehall Street

By Car: New Jersey turnpike, exit 14-B follow signs to Park.

By Bus: Central Avenue Bus Designated for Liberty State Park, starting at 5th and Summit Ave. and Hague Street, Jersey City. Port Authority Terminal, Journal Square, Isle A-3, Central Ave. Bus Designated Liberty State Park.

The statue of Liberty Cafe is open daily and offers both indoor and outdoor seating.
The Ellis Island Cafe is open daily and offers appetizing food of both International and American Food. Indoor and Outdoor seating is available. Outdoor deck overlooks Immigrant Wall of Honor and Lower Manhattan.

Security screening is in effect on the islands in order to protect the monuments.

Tickets are held instead at the "pre-paid" window after you book your reservation. The confirmation number that we email you will allow you to skip past the ticket booth and straight to the pre-paid booth where your tickets will be waiting for you.

Visitors touring the timed monument pass are required to store all large bags and backpacks in lockers for additional charge. Small purses, fanny packs or camera bags may be allowed. Travel light.

Sailing time to each island is approximately 15 minutes. If you remain on boat for ride only without visiting either monument, it will be one hour and fifteen minutes. If you visit both islands the time depends on the time you spend on both islands. There can be long waits which can cause delays. Arrive early, especially if you have a time pass reservation.

Liberty & Ellis Island Audio Tours - Listen to the voices of the past with the self - paced audio tours available for additional fee. Available in six languages.

Liberty & Ellis Ranger Tours - Free outdoor tours that provide information about the history of monument.

Ellis Island Movie: Island of Hope, Island of Tears - 45minute free movie to the immigrant experience.

American Family Immigrant Wall of Honor - Immigrants names etched on wall outside Ellis Island.

American Family Immigration Center - Enables visitors to explore their family's immigration to America through an extensive database.

Timed Reservations are good only for time, date specified. The exception is Flex Tickets, which are good for three days from the start date.

All sales are final. No cancellations or refunds. Orders are not transferable. You cannot change date, time or departure point. Access to Islands may be restricted due to weather or unforeseen circumstances.

All boats are handicapped accessible. We do not provide wheel chairs.

NOTE: Visitors must be able to climb stairs to reach top of pedestal at this time. Caption in theater & audio transcripts are available for hearing impaired. Touchable models, maps are also available for sight impaired.

Credit cards for online orders only.
Visa, MasterCard, American Express, Discover

No, if you select 2pm Monument Passes or Crown Tickets, you will not have enough time to visit both islands.

No, crown tickets are non-transferable. No exceptions.

No, virtual cards cannot be accepted.