Statue of Liberty Tickets

 

Frequently Asked Questions (FAQ)



OpenSSL Security Notice, April 2014: Your information and the purchase process is still secure.
What happens if we forget our E-Tickets for the Statue of Liberty and Ellis Island?
Where do I board the Statue of Liberty ferry boat for my tour?
How strenuous is the climb to the top of the Statue of Liberty National Monument?
Is it safe to go up to the Crown of the Statue of Liberty?
Where do I pick up my tickets for the Statue of Liberty and Ellis Island Immigration Museum?
Do I need to arrive early to pick up my tickets at the ferry boat box office?
Do my tickets include the ferry boat to both the Statue of Liberty and Ellis Island?
Is there an audio tour available for the Statue of Liberty and Ellis Island Immigration Museum?
Do I need to purchase a second ferry ticket to visit Ellis Island?
Is the ticket for the Statue of Liberty ferry round-trip?
How do I get to the ferry boat box office at Battery Park in New York City for my tour?
How do I get to the ferry boat box office at Liberty State Park in New Jersey for my tour?
Are food and beverages available on the ferry boats or the Islands?
Is there additional security on the Liberty and Ellis Island?
Can my Statue of Liberty tickets be mailed?
What am I allowed to bring with me on the Statue of Liberty tour?
How long is the entire trip to tour the Statue of Liberty and Ellis Island?
What other park ranger programs or tours are available on Liberty Island and Ellis Island?
Do my ferry tickets for the Statue of Liberty tour and Ellis Island tour expire?
How are refunds, changes or cancellations handled for my Statue of Liberty tour reservation?
Are the ferry boats to Liberty and Ellis Island accessible to the Disabled?
What forms of payment are accepted for my Statue of Liberty tour reservation?
If I have Monument Pass or Crown Access ticket to the Statue of Liberty that departs at 2pm, will I be able to see both Liberty Island and Ellis Island?
Can I use a virtual credit card to purchase tickets for my Statue of Liberty tour and Ellis Island?

OpenSSL Security Notice, April 2014: Your information and the purchase process is still secure.

Our servers were not affected by the Heartbleed OpenSSL security threat, now or in the past. The affected versions were never installed.

What happens if we forget our E-Tickets for the Statue of Liberty and Ellis Island?

E-Tickets are a wonderful convenience, but are not required for access to the Statue of Liberty and Ellis Island. If you forget or lose your E-Tickets, you may pick up physical tickets from the Pre-Paid (will-call) box office window at the departure point you specified when you placed your order using your Confirmation Number or a valid photo ID and the credit card used to reserve your tour. Allow extra time if you decide to go to will-call instead of printing your E-tickets.

Where do I board the Statue of Liberty ferry boat for my tour?

Ferry boats depart daily from New York City's Battery Park on the southern tip of Manhattan and Liberty State Park in the Central Railroad Terminal of New Jersey. Please see the Directions section of our Plan Your Visit page to view and print directions to either departure point.

How strenuous is the climb to the top of the Statue of Liberty National Monument?

The climb to the crown is a strenuous journey that encompasses 354 steps in a cramped enclosed space with high temperatures. The steps within the Statue are 19" (48 cm) wide, are shallow and taper at one end. Head clearance is 6 feet 2 inches. All crown visitors must be able to climb up and down the 354 steps unassisted.

Is it safe to go up to the Crown of the Statue of Liberty?

National Park Service rangers will be on site at all times to assist visitors to the Statue of Liberty National Monument. Since the interior of the statue is not air conditioned, interior temperatures can be 20 degrees higher than the outside ambient temperature on Liberty Island. On hot days visitors should drink plenty of water at least 30 minutes prior to the climb. There are no rest rooms inside the statue itself. The climb is strenuous and not without risk, and the National Park Service recommends that crown visitors have no significant physical or mental conditions that would impair their ability to complete it, including, but not limited to: heart and respiratory conditions, mobility impairments, claustrophobia (fear of confined spaces), acrophobia (fear of heights) or vertigo (dizziness).

Where do I pick up my tickets for the Statue of Liberty and Ellis Island Immigration Museum?

Tickets for the New York City departure point are available for pick up at the pre-paid ticket box office located inside Castle Clinton National Monument at Battery Park which is located at the southern tip of Manhattan. Tickets for the New Jersey departure point are available for pick up at the pre-paid ticket box office located inside the Central Railroad of New Jersey Terminal (CRRNJ) located at Liberty State Park. Please see the Directions section of our Plan Your Visit page to view and print directions to either departure point.

Do I need to arrive early to pick up my tickets at the ferry boat box office?

We recommend you arrive at least 30 minutes (1 hour during peak travel season) prior to your scheduled tour time for the Statue of Liberty and Ellis Island Immigration Museum to allow ample time to pick up your tickets and go through the security screening process (airport-style security). Be sure to bring your confirmation number to the "pre-paid" ticket box office or print your e-tickets and go directly to the ferry security check-in, your short-cut to boarding.

Do my tickets include the ferry boat to both the Statue of Liberty and Ellis Island?

Your tickets include ferry boat service to both Liberty Island and Ellis Island and access to all the park grounds and amenities. If you are departing from Battery Park in New York City your ferry will stop at the Statue of Liberty National Monument first and then depart for Ellis Island Immigration Museum. If you are departing from Liberty State Park in New Jersey your ferry will stop at Ellis Island first and then on to the Statue of Liberty.

Is there an audio tour available for the Statue of Liberty and Ellis Island Immigration Museum?

Yes, a self-paced audio tour is now included with every tour, and is available at both the Statue of Liberty National Monument and the Ellis Island Immigration Museum. The audio tour is available in different languages including Arabic, English, French, German, Italian, Japanese, Mandarin, Russian and Spanish. The children's audio tour is available English, Spanish, French, Italian and German. A descriptive audio tour is also available for the visual-impaired.

Do I need to purchase a second ferry ticket to visit Ellis Island?

No, the ferry ticket includes transportation to both Liberty and Ellis Island as well as a return trip back to your original departure point. You can elect to make your final return trip back to the opposite departure point from where you started.

Is the ticket for the Statue of Liberty ferry round-trip?

Yes, the ticket is good for both islands and includes a return trip back to either Battery Park in New York City or Liberty State Park in New Jersey.

How do I get to the ferry boat box office at Battery Park in New York City for my tour?

Please see the Directions section of our Plan Your Visit page to view and print directions to either departure point.

How do I get to the ferry boat box office at Liberty State Park in New Jersey for my tour?

Please see the Directions section of our Plan Your Visit page to view and print directions to either departure point.

Are food and beverages available on the ferry boats or the Islands?

Snacks and beverages are available on all ferries traveling both to and from the Statue of Liberty National Monument and the Ellis Island Immigration Museum. The Statue of Liberty Cafe is open daily and offers both indoor and outdoor seating. The Ellis Island Cafe is open daily and offers appetizing food of both International and American Cuisine. The outdoor deck overlooks Immigrant Wall of Honor and Lower Manhattan.

Is there additional security on Liberty Island and Ellis Island?

Security screening is in effect at all times on the both islands in order to protect the thousands of daily visitors, the employees and caretakers of the parks and the monuments themselves.

Can my Statue of Liberty tickets be mailed?

We do not mail tickets to the Statue of Liberty National Monument and the Ellis Island Immigration Museum. Your tickets can be printed within hours of your purchase either by visiting the Retrieve Your Confirmation / Print Your E-Tickets section of our web site or will be attached (in PDF format) to your confirmation email and can be printed at your leisure. Physical tickets are held at the "pre-paid" window box office at the departure point you selected immediately after you book your reservation through the site. The confirmation number that you receive allows you to skip passed the lines to the ticket box office and go straight to the pre-paid window box office where your tickets will be waiting for you.

What am I allowed to bring with me on the Statue of Liberty tour?

Small purses, fanny packs or camera bags may be allowed. Large bags are not allowed on Liberty or Ellis Islands. There are no locker facilities at the New York and New Jersey embarkation points. Backpacks, strollers and large umbrellas are not permitted in the Monument.

How long is the entire trip to tour the Statue of Liberty and Ellis Island?

Ferry service time to each island is approximately 15 minutes. If you remain on boat for ride only without visiting either monument, it will be one hour and fifteen minutes. If you visit both islands the time depends on the time you spend on both islands. There can be long waits which can cause delays. Arrive early, especially if you have a Monument Pass or Crown Pass reservation.

What other park ranger programs or tours are available on Liberty Island and Ellis Island?

Liberty Island and Ellis Island Audio Tours - Listen to the voices of the past with the self - paced audio tours are included with your tour. (Available in six languages)
Liberty Island and Ellis Island Ranger Tours - Free outdoor tours that provide information about the history of National Parks.
Ellis Island Movie: Island of Hope, Island of Tears - 45minute free movie to the immigrant experience.
American Family Immigrant Wall of Honor - Immigrants names etched on wall outside Ellis Island.
American Family Immigration Center - Enables visitors to explore their family's immigration to America through an extensive database.

Do my ferry tickets for the Statue of Liberty tour and Ellis Island tour expire?

Monument Pass and Crown Access Pass reservations are good only for the specific time and date. The exception is Flex Tickets which are good for three days from the start date but are the equivalent of flying stand-by meaning that visitors with set tour times will board the ferry first and if enough room is available to accommodate all the members of your party then you will be allowed to board. In the event there is not enough room for your entire party then your party will be subject to waiting for the next ferry.

How are refunds, changes or cancellations handled for my Statue of Liberty tour reservation?

All sales are final. No cancellations or refunds. Orders are not transferable. You cannot change date, time or departure point. Access to Islands may be restricted due to weather or unforeseen circumstances.

Are ferry boats to Liberty and Ellis Island accessible to the Disabled?

All boats are handicapped accessible. We do not provide wheel chairs. Personnel can provide assistance for the Disabled at the ferry boarding and departure. There are no rest rooms that are handicapped accessible on the boats. Please see the Accessibility section of our Plan Your Visit page to view additional information about services for the Disabled.


NOTE: Visitors must be able to climb stairs to reach top of pedestal at this time. Caption in theater & audio transcripts are available for hearing impaired. Touchable models, maps are also available for sight impaired.

What forms of payment are accepted for my Statue of Liberty tour reservation?

Credit cards for online orders only.Visa, MasterCard, American Express, Discover

If I have Monument Pass or Crown Access ticket to the Statue of Liberty that departs at 2pm, will I be able to see both Liberty Island and Ellis Island?

No, if you select 2pm Monument Passes or Crown Tickets, you will not have enough time to visit both islands.

No, crown tickets are non-transferable. No exceptions.

Can I use a virtual credit card to purchase tickets for my Statue of Liberty tour and Ellis Island?

No, virtual cards cannot be accepted.