Statue of Liberty Tickets

 

Frequently Asked Questions (FAQ)



What happens if we forget our E-Tickets for the Statue of Liberty and Ellis Island?
Where do I board the Statue of Liberty ferry boat for my tour?
Do my tickets include the ferry boat to both the Statue of Liberty and Ellis Island?
Is there an audio tour available for the Statue of Liberty and Ellis Island Immigration Museum?
Are ferry boats to Liberty and Ellis Island accessible to the Disabled?
Are there any ticket restrictions for Crown Access?
Can we carry our small child up to the Crown?
How strenuous is the climb to the top of the Crown?
Is it safe to go up the Crown?
Where do I pick up my tickets for the Statue of Liberty and Ellis Island Immigration Museum?
Do I need to arrive early to pick up my tickets?
Is a second ferry ticket needed to visit Ellis Island?
Is the ticket round-trip?
How do I get to the ferry boat box office at Battery Park in New York City for my tour?
How do I get to the ferry boat box office at Liberty State Park in New Jersey for my tour?
Are refreshments and food available on the Islands?
Is there additional security on the Islands?
Can tickets be mailed?
What am I allowed to bring with me?
How long is the entire trip?
What other programs are available at Liberty Island and Ellis Island?
Do tickets expire?
How are Refunds, Exchanges, Cancellations handled?
Are boats handicapped accessible?
What forms of payment are accepted?
If I have Monument Pass or Crown Ticket and I choose to depart at 2pm, will I be able to see both Liberty Island and Ellis Island?
Can I change names on my crown tickets?
Can I use a virtual credit card to purchase tickets?
Do you provide American Sign Language Interpreters?
How many steps to the pedestal?
How many steps to the crown?
Is there an elevator inside the Statue of Liberty?
What is the Ferry Schedule - Battery Park, NY?
What is the Ferry Schedule - Liberty State Park, NJ




What happens if we forget our E-Tickets for the Statue of Liberty and Ellis Island?

E-Tickets are a wonderful convenience, but are not required for access to the Statue of Liberty and Ellis Island. If you forget or lose your E-Tickets, you may pick up physical tickets from the Pre-Paid (will-call) box office window at the departure point you specified when you placed your order using your Confirmation Number or a valid photo ID and the credit card used to reserve your tour. Allow extra time if you decide to go to will-call instead of printing your E-tickets.

Where do I board the Statue of Liberty ferry boat for my tour?

Ferry boats depart daily from New York City's Battery Park on the southern tip of Manhattan and Liberty State Park in the Central Railroad Terminal of New Jersey. Please see the Directions section of our Plan Your Visit page to view and print directions to either departure point.

Do my tickets include the ferry boat to both the Statue of Liberty and Ellis Island?

Your tickets include ferry boat service to both Liberty Island and Ellis Island. If you are departing from Battery Park, NY your ferry will stop at the Statue of Liberty first and then Ellis Island. If you are departing from Liberty State Park, NJ your ferry will stop at Ellis Island first and then on to the Statue of Liberty.

Is there an audio tour available for the Statue of Liberty and Ellis Island Immigration Museum?

Yes, a self-paced audio tour is now included with every tour, and is available at both the Statue of Liberty National Monument and the Ellis Island Immigration Museum. The audio tour is available in different languages including Arabic, English, French, German, Italian, Japanese, Mandarin, Russian and Spanish. The children's audio tour is available English, Spanish, French, Italian and German. A descriptive audio tour is also available for the visual-impaired.

Are ferry boats to Liberty and Ellis Island accessible to the Disabled?

All boats are handicapped accessible. We do not provide wheel chairs. Personnel can provide assistance for the Disabled at the ferry boarding and departure. There are no rest rooms that are handicapped accessible on the boats. Please see the Accessibility section of our Plan Your Visit page to view additional information about services for the Disabled.

Are there any ticket restrictions for Crown Access?

Each customer may reserve a maximum of 4 tickets. Only one reservation is allowed during any 6 month period. Children must be at least 4-feet tall. Names of all ticket users must be provided at the time of purchase to be printed on the tickets. When presenting the tickets to access the Statue on Liberty Island, each ticket holder will be required to show photo ID (except minors without ID) matching the name printed on the ticket. Person purchasing tickets must be person attending tour. CROWN TICKETS CANNOT BE CANCELED.

Can we carry our small child up to the Crown?

Unfortunately no. Children must be at least four feet tall and able to climb the stairs of the Crown unassisted. Although small children are not allowed in the Crown, they are allowed free of charge with the other tours, such as the Reserve Ticket with Monument Pass and the Reserve Only and Flex tickets.

How strenuous is the climb to the top of the Crown?

The climb to the crown is a strenuous journey that encompasses 354 steps in a cramped enclosed area with high temperatures. The steps within the Statue are 19" (48 cm) wide, are shallow and taper at one end. Head clearance is 6 feet 2 inches. All crown visitors must be able to climb up and down the 354 steps unassisted.

Is it safe to go up the Crown?

National Park Service rangers will be on site at all times to assist visitors. Since the statue is not air conditioned, interior temperatures can be 20 degrees higher than the outside. On hot days visitors should drink water at least 30 minutes prior to the climb. There are no rest rooms inside the statue itself. The climb is strenuous and not without risk, and the National Park Service recommends that crown visitors have no significant physical or mental conditions that would impair their ability to complete it, including, but not limited to: heart and respiratory conditions, mobility impairments, claustrophobia (fear of confined spaces), acrophobia (fear of heights) or vertigo (dizziness).

Where do I pick up my tickets for the Statue of Liberty and Ellis Island Immigration Museum?

Tickets for the New York City departure point are available for pick up at the pre-paid ticket box office located inside Castle Clinton National Monument at Battery Park which is located at the southern tip of Manhattan. Tickets for the New Jersey departure point are available for pick up at the pre-paid ticket box office located inside the Central Railroad of New Jersey Terminal (CRRNJ) located at Liberty State Park. Please see the Directions section of our Plan Your Visit page to view and print directions to either departure point.

Do I need to arrive early to pick up my tickets?

We recommend you arrive at least 30 minutes (1 hour during peak travel season) prior to your scheduled tour time to allow ample time to pick up your tickets and go through the security screening process (airport-style security). Be sure to bring your confirmation number to the "pre-paid" ticket box office, your short-cut to boarding.

Is a second ferry ticket needed to visit Ellis Island?

No, the ferry ticket is good for both islands. Ferry boats run both to Liberty Island and Ellis Island.

Is the ticket round-trip?

Yes, the ticket is good for both islands.

How do I get to the ferry boat box office at Battery Park in New York City for my tour?

Please see the Directions section of our Plan Your Visit page to view and print directions to either departure point.

How do I get to the ferry boat box office at Liberty State Park in New Jersey for my tour?

Please see the Directions section of our Plan Your Visit page to view and print directions to either departure point.

Are refreshments and food available on the Islands?

The statue of Liberty Cafe is open daily and offers both indoor and outdoor seating. The Ellis Island Cafe is open daily and offers appetizing food of both International and American Food. Indoor and Outdoor seating is available. Outdoor deck overlooks Immigrant Wall of Honor and Lower Manhattan.

Is there additional security on the Islands?

Security screening is in effect on the islands in order to protect the monuments.

Can tickets be mailed?

Tickets are held instead at the "pre-paid" window after you book your reservation. The confirmation number that we email you will allow you to skip past the ticket booth and straight to the pre-paid booth where your tickets will be waiting for you.

What am I allowed to bring with me?

Visitors touring the timed monument pass are required to store all large bags and backpacks in lockers for additional charge. Small purses, fanny packs or camera bags may be allowed. Travel light.

How long is the entire trip?

Sailing time to each island is approximately 15 minutes. If you remain on boat for ride only without visiting either monument, it will be one hour and fifteen minutes. If you visit both islands the time depends on the time you spend on both islands. There can be long waits which can cause delays. Arrive early, especially if you have a time pass reservation.

What other programs are available at Liberty Island and Ellis Island?

Liberty & Ellis Island Audio Tours - Listen to the voices of the past with the self-paced audio tours, included in your tour ticket. Available in six languages. Liberty & Ellis Ranger Tours - Free outdoor tours that provide information about the history of monument. Ellis Island Movie: Island of Hope, Island of Tears - 45minute free movie to the immigrant experience. Some artifacts may still in storage at this time due to Hurricane Sandy. American Family Immigrant Wall of Honor - Immigrants names etched on wall outside Ellis Island. American Family Immigration Center - Enables visitors to explore their family's immigration to America through an extensive database.

Do tickets expire?

Timed Reservations are good only for time, date specified.

How are Refunds, Exchanges, Cancellations handled?

All sales are final. No cancellations or refunds. Orders are not transferable. You cannot change date, time or departure point. Access to Islands may be restricted due to weather or unforeseen circumstances.

Are boats handicapped accessible?

All boats are handicapped accessible. We do not provide wheel chairs. NOTE: Visitors must be able to climb stairs to reach top of pedestal at this time. Caption in theater & audio transcripts are available for hearing impaired. Touchable models, maps are also available for sight impaired.

What forms of payment are accepted?

Credit cards for online orders only. Visa, MasterCard, American Express, Discover

If I have Monument Pass or Crown Ticket and I choose to depart at 2pm, will I be able to see both Liberty Island and Ellis Island?

No, if you select 2pm Monument Passes or Crown Tickets, you will not have enough time to visit both islands.

Can I change names on my crown tickets?

No, crown tickets are non-transferable. No exceptions.

Can I use a virtual credit card to purchase tickets?

No, virtual cards cannot be accepted.

Do you provide American Sign Language Interpreters?

American Sign Language Translation, 2012-2013 Ranger-guided tours are offered periodically at Liberty Island with ASL - American Sign Language translation; these tours are provided at no charge to visitors. The tour departs from the flagpole area. If you wish to arrange for an ASL Tour on another date, click here to contact us by e-mail, at least three (3) weeks prior to your visit. http://www.nps.gov/stli/contacts.htm DEAF OR HARD OF HEARING Please utilize services of NJ/NY relay by calling 711

How many steps to the pedestal?

There are 192 steps to the pedestal.

How many steps to the crown?

There are 354 steps to the crown.

Is there an elevator inside the Statue of Liberty?

The Statue of Liberty has an elevator within the pedestal foundation of the statue.

What is the Ferry Schedule - Battery Park, NY?

BATTERY PARK May 23-September 7 Depart Battery Park 8:30AM, 8:45AM, 9:00AM, 9:20AM, 9:40AM, 10:00AM, 10:20AM, 10:40AM, 11:00AM, 11:20AM, 11:40AM, 12:00PM, 12:20PM, 12:40PM, 1:00PM, 1:20PM, 1:40PM, 2:00PM, 2:20PM, 2:40PM, 3:00PM, 3:20PM, 3:40PM, 4:00PM, 4:20PM, 5:00PM Depart Liberty Island 8:55AM, 9:10AM, 9:25AM, 9:45AM, 10:05AM, 10:25AM, 10:45AM, 11:05AM, 11:25AM, 11:45AM, 12:05PM, 12:25PM, 12:45PM, 1:05PM, 1:25PM, 1:45PM, 2:05PM, 2:25PM, 2:45PM, 3:05PM, 3:25PM, 3:45PM, 4:05PM, 4:25PM, 4:45PM, 5:05PM, 5:25PM Depart Ellis Island 9:10AM, 9:25AM, 9:45AM, 10:05AM, 10:25AM, 10:45AM, 11:05AM, 11:25AM, 11:45AM, 12:05PM, 12:25PM, 12:45PM, 1:05PM, 1:25PM, 1:45PM, 2:05PM, 2:25PM, 2:45PM, 3:05P, 3:25PM, 3:45PM, 4:05PM, 4:25PM, 4:45PM, 5:05PM, 5:25PM, 5:45PM Arrive at Battery Park 9:20AM, 9:35AM, 10:15AM, 10:35AM, 10:55AM, 11:15AM, 11:35AM, 11:55AM, 12:15PM, 12:35PM, 12:55PM, 1:15PM, 1:35PM, 1:55PM, 2:15PM, 2:35PM, 2:55PM, 3:15PM, 3:35PM, 3:55PM, 4:15PM, 4:35PM, 4:55PM, 5:15PM, 5:35PM, 5:55PM Return Trips Only Depart Liberty Island 5:40pm, 5:55pm, 6:30pm, 6:45pm Depart Ellis Island 6:10PM, 6:35PM, 7:00PM Arrive Battery Park 5:55PM, 6:10PM, 6:20PM, 6:45PM, 6:45PM, 7:00PM, 7:00PM

What is the Ferry Schedule - Liberty State Park, NJ

Liberty State Park, NJ May 23-September 7th Depart Liberty State Park 8:30AM, 9:00AM, 9:35AM, 10:10AM, 10:45AM, 11:20AM, 11:55AM, 12:30PM, 1:05PM, 1:40PM, 2:15PM, 2:50PM, 3:25PM, 3:55PM, 4:30PM, 5:00PM. Depart Ellis Island 8:50AM, 9:20AM, 9:55AM, 10:30AM, 11:05AM, 11:40AM, 12:15PM, 12:50PM, 1:25PM, 2:00PM, 2:35PM, 3:10PM, 3:45PM, 4:15PM, 4:50PM, 5:20PM Depart Liberty Island 9:10AM, 9:40AM, 10:15AM, 10:50AM, 11:25AM, 12:00PM, 12:35PM, 1:10PM, 1:45PM, 2:20PM, 2:55PM, 3:30PM, 4:05PM, 4:35PM, 5:10PM, 5:40PM Arrive Liberty State Park 9:25AM, 9:55AM, 10:30AM, 11:05AM, 11:40AM, 12:15PM, 12:50PM, 1:25PM, 2:00PM, 2:35PM, 3:10PM, 3:45PM, 4:20PM, 4:50PM, 5:25PM, 5:55PM Return Trips Only Depart Ellis Island 6:00PM, 7:00PM Depart Liberty Island 6:15PM, 6:45PM Arrive Liberty State Park 6:30PM, 7:00PM, 7:10PM